How do I fix an Invalid MFA code?

You may receive the Invalid MFA code error message after attempting to enroll in Multi-Factor Authentication (MFA) in the Worldline portal.

The Invalid MFA code error message may be displayed for the following reasons:

  1. The previous MFA enrollment was not saved successfully due to a time out in the Worldline portal.
  2. The 6-digit code from your authenticator was not entered correctly or has expired.
  3. The clock time displayed on your computer is mismatched with the clock time displayed on your mobile device.

This article will help you troubleshoot the Invalid MFA code error message and complete your MFA enrollment in the Worldline portal.

Must know:

  • The instructions below apply to the Microsoft Authenticator application.
  • However, Worldline’s MFA process connects with a variety of authentication methods.
  • Please apply the steps below to your chosen authentication method.

How do I fix an Invalid MFA code?

Remove the account from Microsoft Authenticator
  1. Open Authenticator and select the account you want to remove.
  2. Tap the Settings gear.
  3. Tap Remove Account.
  4. If prompted, confirm that you want to remove the account. 
  5. Create a new account in Authenticator to re-enroll with MFA

Remove Account Steps.png

Re-enroll with MFA

Once you removed the previous Authenticator account(s) from your device, you will want to create a new account:

  1. Open Authenticator on your mobile device.
  2. Select the plus icon on the top menu bar.
  3. In the Add account page, choose ‘Other (Google, Facebook, etc.).’

    Add Account - Open.png

  4. From your computer, go to our login page and enter your login credentials.
    • If you were logged in before adding the account to your authenticator app, please click the Cancel button on the enrollment screen and log in again.
    • Once logged in you will be prompted with the MFA enrollment screen. 
  5. Scan the QR code on the MFA enrollment screen with your front-facing camera.
    • If you can't use your camera to scan a QR Code, tap 'Enter code manually' on your mobile.
    • Manually enter an Account Name (for example, Worldline) in the Account name field.
    • Manually enter the key displayed on the Worldline portal in the Secret key field.
    • Click ‘Finish.'
      Scan the code.png
  6. Once your account has been added to the app, you will be provided with a six-digit, timed, one-time password.
    • You may have to tap on the account name to display the six-digit number.
  7. Enter the six-digit number into the field provided in the Worldline portal on your computer and click 'Submit.'
    Enter code.png
  8. If enrolled successfully, you will see a confirmation message. 
    blobid3.png
If your enrollment is not successful, please confirm the following:
  1. Does the clock time displayed on your computer match the clock time displayed on your mobile device? If not, please review the following steps:
    • Locate the clock settings on your mobile device.
    • Adjust the time displayed to match the time displayed on your computer.
    • After both devices’ clocks are coordinated, try to enroll once more using the steps listed above.
  2. Have you recently cleared the cache and/or browser data on your computer? If not, please review the following:
    • Locate the settings on your browser.
    • Clear the cache and/or browser data.
    • After the cache and/or browser data is cleared, try to enroll once more using the steps listed above.

If you have reviewed the steps above and are unable to receive a successful enrollment, please contact our Customer Care team at 1-833-226-2672.

Good to know:

  • If you already have an existing account with the same name as the new account, you will want to rename the new account.
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