Must know:

• Only users with administrator permissions can reset MFA for users on each merchant account.

How do I reset MFA for our users?

1. Sign into the Worldline portal.
2. Navigate to Administration > Account Settings > User Settings.
3. Select the user that needs MFA to be reset. 
4. Click continue to access the pop-up with their settings.
5. Click on the MFA Reset button.

After your admin has reset MFA on your account, you will follow the same steps to enroll again. You can find the instructions in our enrollment guide.