There are instances when a user may need to reset their existing MFA enrollment, particularly when they acquire a new device.
Must know:
- Users can reset their own MFA if they have access to the original device used for enrollment and are successfully logged into their account.
- If the original device is unavailable, users will need assistance from an administrator user to reset MFA on their behalf for each merchant account.
- If an administrator user is unable to log into an account or requires their MFA reset, please reach out to our Customer Care team.
How do I reset MFA?
- Within the Portal, go to Administration > User Manager.
- Select the username you would like to reset MFA.
- Click on the MFA Reset button.
- You will be prompted to confirm your decision to reset this user's MFA. Once confirmed, the user's MFA will be reset.
Good to know:
- After MFA has been reset on your account, you will follow the same steps to enroll again. You can find the instructions in our enrollment guide.
- Once the MFA has been reset, it cannot be undone. The user will need to log in again and re-enroll their device.