You can disable or permanently delete users that have access to your account. You would want to do this if someone is no longer with your company or if you no longer want someone to have access to the Portal.
Must know:
- Your user needs to be set as an administrator to make any changes to the User Manager page.
- Please don’t delete or disable your administrator account, as that will lock you out of the account.
- Deleting a user is permanent.
How do I disable a user?
- In the Portal, go to Administration > User Manager.
- Select the user you’d like to modify.
- Next to the ‘Disabled’ field, select ‘Yes’.
- Click ‘Update’ to save the changes.
How do I delete a user?
- In the Portal, go to Administration > User Manager.
- Select the user you’d like to delete.
- Click ‘Remove User’.
- Click ‘OK’ within the pop-up window.
Good to know:
- Disabling a user will revoke their access, but you can re-enable them at a later time.
- If you have placed login access restrictions based on IP and have designated a unique login IP for the user account you’re disabling or deleting—you must delete their IP from the list of allowed IP addresses before deleting or disabling the user.
- In the Portal, go to Administration > Account Settings > Login Restrictions.
- From the list, select the user’s IP and then click ‘Remove’.