How do I pay my monthly invoice?

If Bambora handles your monthly invoice, you can easily pay any fees through your account. While fees are generally automatically withdrawn from your account, you can also pay your monthly invoice online. 

Must know:

  • To update your bank account on file, please fill out our Pre-authorized Debit (PAD) form and send it to our Customer Care team.
  • To update your credit card on file, please reach out to our Customer Care team.
  • You can confirm if Bambora handles your settlement by looking for a settlement summary in your reporting/analysis. For more information, visit How do I see my settlements?

How do I pay my monthly invoice?

When Bambora handles your settlements, your fees are automatically withdrawn from your settlements. The total payable amount from your monthly invoice will be withdrawn from your settlements on the 15th of each month. 

In the case that Bambora does not handle your settlements, then the total payable amount will be withdrawn from a bank account or credit card number we have on file on the 15th of each month or the next business day.

If at any time you are looking to pay your monthly invoice, you can follow these steps:

  1. Within the Portal, navigate to Processing > Balance Payment.
  2. Enter the amount you would like to pay from your current account balance.Screenshot of current account balance with the amount you want to pay highlighted
  3. Click ‘Submit Payment’. A new window will open for you to enter your payment information. 
  4. Enter your payment information and then click ‘Submit Payment’.
  5. You will be presented with either an approve or decline page showing the results of your transaction.

Good to know:

  • There is a $15 returned item fee if our attempt to debit your account gets returned.
  • The minimum threshold for fees to be debited from your account is $10.00.  If the fees total less than $10, the fees will be added to your next month's statement.

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