Within the Portal you can monitor each individual user’s login activity, such as their last time logged in and last time logged out. You can also view the status to see if a user is currently logged in.
This tool is useful for finding out the last time an employee had access to your account, and if they are currently accessing the account.
Must know:
- You need to be the administrator of your account or have Full Access to Security in the User Manager to view this information.
How can I monitor my user’s login activity?
- Within the Portal, go to Administration > Security.
- This page displays all the account's usernames, the date and time of the user's most recent log-in and log-out attempts, the entry method, and the status.
- Click on a Username to view the history of previous login activity.
- Adjust the Start and End dates and any additional filters to view specific login activity. Then click the Refresh button at the bottom of the screen to see the results.
- Clicking anywhere on one of the user's previous log in activity rows will bring up security details, providing further insights into their login attempts and account information.
Good to know:
- Hover over the status or entry number to view the corresponding name for that number. For more detailed information about the login attempt, please refer to the security details outlined in the steps above.
Entry and Status Types
Entry Types
| Number | Entry Types |
|---|---|
| 1 |
Membership login |
| 2 |
Report download |
| 3 |
Batch file upload |
| 4 |
Recurring billing |
| 5 |
Inventory upload |
| 6 |
HTTPS request |
| 7 |
Mobile Login |
| 8 |
Reset Password |
Status Types
| Number | Status Types |
|---|---|
|
1 |
Active |
|
2 |
Completed session |
|
3 |
Invalid company |
|
5 |
Invalid password |
|
6 |
Idle timeout |
|
7 |
Session ended by new login |
|
8 |
IP conflict |
|
9 |
Invalid user session |
|
10 |
User Account Disabled |
|
11 |
Merchant Account Disabled |
|
12 |
IP Login Restriction |
|
13 |
Invalid Company/User |
|
14 |
Missing email |
|
15 |
Reset successful |
|
16 |
MFA Disabled |
|
17 |
MFA Enabled |
|
18 |
MFA Enrolled |
|
19 |
MFA Reset |
|
20 |
User locked due MFA |
|
21 |
Login successful MFA |
|
22 |
Login failed MFA |
|
23 |
Login timeout TOTP |
|
24 |
Login requested MFA |
|
25 |
Valid credential. MFA required |
|
26 |
Invalid MFA validation data |