How do I read my statement?

Your statement will allow you to see the monthly activity of your account, your fees, and your account balance at the end of the period indicated.   

Must know:

  • Refer to your Code of Conduct document for a list of all fees on your account.
  • The primary contact on the account will receive a statement each month within 10 business days of the end of the month.
  • The statement cut-off time is midnight Pacific Time. If your account is set to run in other time zones, you may see some transaction activity included on a statement.

How do I read my statement?

Each statement is broken down into individual sections:

Summary of account

What appears on your statement Description

Previous Balance

Balance payable from the previous monthly statement. 

Payments Received

Amount paid toward the previous month’s account balance.

Balance Forward

Amount overdue from the previous statement.

Summary of fees

The amount for each fee is determined by multiplying the volume by the unit cost.

What appears on your statement Account Type Description

Account Monthly Charge

Gateway or Merchant Account

Bambora charges a monthly fee that is separate from per-transaction fees and discount rates. This total indicates the monthly fees charged during the statement period. 

Approved Credit Card Transactions

Gateway or Merchant Account

Summary of per-transaction fees for approved transactions. Aka - the gateway fee.

Declined Credit Card Transactions

Gateway or Merchant Account

The total is based on Bambora's declined transaction fee (Unit Cost) multiplied by the number of declined transactions that were processed during the statement period.

Credit Card Discounts

Merchant Account

A per-transaction fee that is charged by based upon the total amount of the transaction size.

EBP  (Electronic Banking Payments) Monthly

Merchant Account

A monthly fee that is separate from per-transaction fees for EBP transfers. This total indicates the monthly fees charged during the statement period.

EBP Transactions

Merchant Account

Summary of per-transaction fees for EBP transactions.

Chargeback Fee

Merchant Account

Chargeback fees are applied against transactions that were contested by a credit card owner. 

Subtotal

Gateway or Merchant Account

The total value of all fees accrued during the month, not including GST.

GST (Registration #)

Gateway or Merchant Account

The total GST applied to transaction fees. GST is only added to chargeback fees.

Total Fees

Gateway or Merchant Account

The total of all fees for the month, including GST.

Prepaid Fees

Gateway or Merchant Account

Prepaid Fees indicate the total fees collected during regular settlement. See the Settlement Summary report for a record of settlements as they occur. 

Total Payable

Gateway or Merchant Account

Balance due on the account.

Net sales summary

Your total revenue for the statement less chargebacks. 

What appears on your statement Description

Card Type Sales

Visa, Mastercard, and American Express are listed on separate lines to indicate the number and total of all approved transactions for each payment type. Other card types (like Discover or AMEX) are combined and displayed in one line item called Other Sales.

Card Type Returns

The total number and amount value of all returned transactions are displayed on separate lines for Visa, MasterCard, and American Express. Other card types (like Discover or AMEX) are combined and shown in one line called Other Returns.

Chargebacks

Number and amount value of any chargebacks that occurred.

Net Credit Card Sales

Shows the total credit card sales, net returns, and refunds.

Monthly Net Credit Card Transactions

Total monthly net credit card transaction amounts less chargebacks.

Electronic Banking Payments (EBP)
If you use Batch Processing, your statement will only include transactions for the statement period.

What appears on your statement Description

Debit Transfers

Amount of all debit transactions during the statement period. 

Credit Transfers

Amount of all credit transactions during the statement period.

Rejected

Amount of all rejected transactions during the statement period.

Returned

Amount of all returned transactions during the statement period.

Reserve

An account reserve is an amount of money that is held in your Bambora account to cover potential financial risks. An example would be payment reversals you may receive, like chargebacks and refund claims. 

You will be informed of a reserve before boarding or with a notice period if a reserve is required post-boarding.  

What appears on your statement Description

Balance Forward

The total amount that Bambora held in a reserve account as of the previous statement period.

Reserves Collected

Amount collected and allocated to the reserve account during the current statement period.

Reserves Released

Amount released from the reserve account during the current statement period.

Reserve Balance

The amount currently held in a Bambora reserve account.

Details of account activity (by card type)

What appears on your statement Description

Date

Day of the month.

CAV

The number of transactions that used canadian address verification.

DEC

The number of declined transactions.

P

The number of purchase transactions.

R

The number of return transactions.

PA

The number of pre-authorization transactions.

PAC

The number of pre-authorization completion transactions.

VP

The number of void purchase transactions.

VR

The number of void return transactions.

Total

The total number of transactions.

Sales

Total sales in dollars.

Returns

Total returns in dollars.

Net Sales

Total net sales less the returns.

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