What is a Chargeback?

As someone who processes payments online, it is crucial to understand the chargeback process in the event that a chargeback is filed against your business. 

A chargeback is a transaction reversal that protects consumers from potentially fraudulent activity. Chargebacks are filed by the consumer with their banks when they feel a suspicious transaction has taken place on their credit card.

Must know:

  • You can dispute a chargeback by submitting documentation that supports your side of the story.

Good to know:

  • The outcome of a chargeback is determined by the consumer's card network (Visa, Mastercard, AMEX, Discover).
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