How do I make an update or cancel an in-process batch file?

Once a batch file has been processed, you can not make adjustments from within the Portal. This is why it’s necessary to ensure that the content is accurate before processing any files or transactions. 

Please contact us or for urgent requests call 1-833-226-2672 to request any batch changes once your file has been Processed.

Must know:

  • You need to be an administrator of your account or have Full Access to Batch Processing to request any changes to your Batch Files.

How do I make an update or cancel an in-process batch file?

  • Once a Batch File has been processed, you can not make adjustments or delete the file. You will need to contact Customer Support to request any changes/cancellations.

Good to know:

  • Each line item change has a $25.00 fee, and we can not guarantee that your request will be approved.
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