How do I disable my payment form?

There could be several reasons a merchant would want to disable their payment form. A common example would be when the payment form is being used for carding, resulting in a high number of transactions and declines. To stop these declines immediately you will want to prevent the fraudster from accessing your payment form. Remove the payment form from your website or disable the form’s authentication method within the Portal.

Must know:

  • If you are breaking integration with Bambora, you need to be an administrator of your account to make changes to the Order Settings or have Full Access to Account Settings.
  • When the payment form is removed or the integration is broken, please note that you will not be able to collect payments from that form until you have re-integrated it with Bambora.

How do I disable my payment form?

Warning:

Disabling your payment form will stop any and all transactions from going through this form, including any legitimate purchases.

I am using Hash Validation
  1. Within the Portal go to Administration > Account Settings > Order Settings.
  2. Scroll down to the radial button with the label “Require hash validation on all Payment Gateway transaction requests” and change the Hash Key field to a different string of numbers and letters that is at least 8 characters long. 
  3. Click ‘Update’ at the bottom of your screen to save these changes.
I am using Username and Password Authentication
  1. Within the Portal go to Administration > Account Settings > Order Settings.
  2. Temporarily switch to using Hash Validation. If Hash Key is blank, enter a string of letters and numbers.
  3. Click ‘Update’ at the bottom of your screen to save these changes.
I am using API Access Passcode
  1. Within the Portal go to Administration > Account Settings > Order Settings.
  2. Click on ‘Generate New Code’ under the API access passcode field.
  3. Click ‘Update’ at the bottom of your screen to save these changes.
I am using Payment Profiles
  1. Within the Portal go to Configuration > Payment Profile Configuration > Security Settings.
  2. Click on ‘Generate New Code’.
  3. Click ‘Update’ at the bottom of your screen to save these changes.

Good to know:

  • When breaking your payment form’s integration with Bambora, make sure to leave the form disabled for a while. The fraudster will eventually give up and move on from your form.
  • To prevent your payment form(s) from being used for carding in the future, consider adding security to your form such as CAPTCHA.
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