There are several reasons why you may not be able to log into your account. Here are common causes for being locked out of your Portal:
If you attempt to log in with the wrong password too many times, you will be locked out of your account for 30 minutes. You get 5 attempts before getting locked out. The lockout period will increase if you keep attempting to log in with the wrong password after those 5 attempts.
How to fix:
- Click ‘Forgot Your Password’ to reset your password.
In case you don’t remember what your password is, you can click ‘Forgot Your Password’ on the login page to reset your password. If you have forgotten your other login credentials you can search your email inbox for an email from us with the subject line ‘Your account has been created’, or you can contact our Customer Care team for help.
Your account administrator might have restricted specific IP addresses, which could be blocking you from logging into your account. Only workstations using approved IP addresses will have access to the account. Contact your Account Administrator to see if such restrictions are in place, and attempt to log in from a non-restricted location.
You can find more information on IP based restrictions here.