File Sharing through Files.com

 

FINTRAC requires merchants to provide the name and address of the beneficiary for each electronic funds transfer (EFT) that they submit for processing of $1,000 or more.

While the regulation requires this information for transactions of $1,000 or more, we highly recommend that you send it for all EFT transactions.

EFT records can be submitted using Files.com. 

How do I use files.com?

Request your unique file sharing link

Please complete this form to request your unique file link. Please allow 5-7 business days to receive your link once you submit your request. If you have not received your link in 7 business days, please follow up.

Note: If the email address provided is not the same as the primary email on file, consent to use the new one must also be given by email. You will only need to complete this step once to get your link.

What file format is required?

To upload your beneficiaries information into www.files.com you will need to prepare a separate CSV file that includes the following information for each recipient:

  • Transaction ID (recommended) and/or Transaction amount
  • Beneficiary Name
  • Beneficiary Address

Please include the batch ID and date (of batch upload) within the name of the file.

Example:
(BatchID)_YYYY-MM-DD

You can use the attached template (at the bottom of the page) to fill your beneficiary's information into columns A-C as seen below:


After the information has been entered, please save the file as a .CSV (Comma delaminated).

 

How do I to upload to files.com?

Step 1:
Once you have requested your file sharing link, you will receive an email (similar to the one below) with a link to the shared folder you have been given access to. If you have not received this email, please check your spam or junk folders. Also save the domain files.com to your safe senders list. Click on “Open shared files”.

Step 2:

Click on “Upload files”.

Step 3:

This will open your file navigation to select your file(s).

 Note: You can select one or more files to upload

Step 4:
Click “Open” to upload your selected files. You will get a progress window to show you the status of each file uploaded. There will be a green check in the status column to show that your file(s) has successfully completed.

Congratulations! Your files have been uploaded!

Is files.com secure?

Files.com follows security best practices and ensure industry standard capabilities for its security and compliance. Among these controls:
  • Technical security security: Technical capabilities include encryption at-rest and in-transit, four types of two-factor authentication, nine enterprise identity (SSO) integrations, configurable password and session policies, and a perfect “A+” score from Qualys SSL Labs.
  • Compliance controls: Files.com ensure SOC 2 compliance. Also, HIPAA / GDPR / CCPA are standards that files.com comply with.
  • Audit trails: Files.com maintains a comprehensive audit log of who, what, when, where and how your files are modified.This audit trail can serve as proof of delivery or proof of receipt to/from partners.

 

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