The Dynamic DBA (Doing Business As) is a service that allows a merchant to customize the billing description that the customer sees on their credit card statement. The Dynamic DBA name is typically a static name that is stored on the Merchant Account. The Dynamic DBA is also known as Dynamic Descriptor.
Why you would want to use Dynamic DBA
Dynamic DBA is useful if you process from more than one website from your Bambora account and you want to make the statement descriptor for each site unique. Another reason is if you want to add the Transaction ID, order Number, or another identifying information as the transaction descriptor.
How Dynamic DBA Works
There are two parts you can use to set up the Dynamic DBA descriptor.
DBA Prefix – The prefix always stays the same and is used with the DBA Suffix.
DBA Suffix – The suffix is the dynamic element of the descriptor and can be used with or without the DBA Prefix. If you are adding order-identifying information to the descriptor, you would use the suffix. These fields can be used as the description part of the suffix: Transaction ID, Order number, API Reference Variables (ref1, ref2, ref3, ref4, ref5)
I have two websites: www.coolstuff.com and www.stuffthatiscool.com. Both websites sell almost the same things, but I don’t want the customers to get confused by the billing description.
Ask Bambora support to leave the Prefix blank, but make the Suffix the API Variable ref1. Then, work with your Web Developer to ensure that the ref1 variable passes the appropriate website name with the API request.
Note: This option may not be available if you are using some Shopping Cart software. Contact your Shopping Cart provider to see if they can facilitate passing custom reference information to Bambora’s APIs.
I want to add the Transaction ID to the end of my descriptor, and I will ask Technical Support to make the Prefix my company name and the Suffix the Transaction ID.
If you don’t ask Technical Support to add the Prefix, the billing descriptor only shows the transaction ID and not your business name. You would use it without a Prefix if you want to fully change the descriptor depending on which website you are submitting the request from.
How to enable Dynamic DBA
Contact Technical Support and ask them to add Dynamic DBA to your account. Additional pricing may apply. If you are processing on our TD Platform, Dynamic DBA may take up to three business days to be enabled on your account.
For assistance, send a message to Bambora Customer Experience Team or call 1-833-BAMBORA (226-2672)
If you are having trouble reconciling the Net Sales totals on your statement or settlement summary with other reports, it may be a time zone related issue. For example, if a transaction is processed on July 1 at 00:30 Eastern Time, it appears as a July 1st transaction on most reports, but would be 21:30 on June 30 in Pacific Time and show up on the June 30 Summary Statement.
Bambora summary statements are generated at midnight Pacific Time on the last day of the month. All other Bambora reports are generated based on the merchant’s local time zone.
Switching Time Zones Temporarily
- Log in to the Online Member Area
- On the menu, click administration> company info.
- From the drop-down list, change your Company Time Zone. Your settlement reports will match your transaction reports exactly—they will also be off your local time by a couple of hours.
- After you are finished, change the Company Time Zone back to your local time.
File transfers will take several days to be processed and completed by your bank. Generally, for Canadian accounts, you will see the credit to your account one business day after the Send Date. For US accounts, it will typically take two business days for your bank to process the file and credit funds to your account.
Bambora only settles to clients that are using Bambora-issued Visa or MasterCard merchant accounts. If you obtained merchant accounts from your bank, you need to contact your merchant account provider for details on settlement.
Confirming When You Will Receive Your Settlement
- Log in to the Online Member Area
- On the menu, click reporting/analysis> settlement summary.
- Click Refresh.
- Look under the Send Date column. A date is entered for every day there is a scheduled settlement. This is the date Bambora forwards that date’s Daily Balance to your business bank.
Sometimes, a merchant has more than one settlement for the same customer. Bambora combines those settlements into a single deposit, but it is the merchant’s responsibility to calculate the total.