Processing Profile returns
- Log in to the Online Member Area
- On the menu, click processing> payment profile.
- To find specific customer profiles, use the search filters to refine your search:
- Status – Select Active, Disabled, or Closed profiles.
- Sort by – Sort by a different criteria.
- Click Refresh.
- Click the line item for the customer profile. The Customer Account page opens.
- Scroll to the bottom and click History. A new screen opens with a list of all the transactions processed against the customer profile.
- Click the line item for the transaction you want to refund.
- Scroll to the bottom and click Return as required.