The monthly statement has a brief overview of monthly service fees and transaction volumes. You will receive a monthly summary statement by email, regardless of settlement frequency.
Merchants that obtained Visa and MasterCard online merchant accounts from Bambora have access to the Settlement Summary Report to help with account reconciliation.
Opening your Statement
- On the menu, click reporting/analysis> statements.
- At the bottom of the page, click Refresh. A list of your account statements opens.
- Click one of the statements to open the Account Summary Statement. Your company information is at the top right.
Section and Field Descriptions
|Summary of Account|
|Previous Balance||Balance payable from the previous monthly statement. It is the same as the amount indicated on the Total Payable line in your previous statement.|
|Payments Received||Amount paid toward the previous month’s account balance.|
|Balance Forward||Amount overdue from the previous statement.|
|Summary of Fees|
|Account Monthly Charge||Bambora charges a monthly fee that is separate from per transaction fees and discount rates. This total indicates the monthly fees charged during the statement period.
Unit Cost – The set monthly rate.
Volume – Number of times the monthly fee was applied (usually once per statement period).
|Approved Credit Card Transactions||Summary of per transaction fees for approved transactions.
Volume – Total number of approved transactions for the statement period.
Unit Cost – Standard per transaction fee for approved transactions.
|Declined Credit Card Transactions||Per transaction fees for declined transactions are listed separately. The amount total is based on Bambora's declined transaction fee (Unit Cost) multiplied by the number of declined transactions that were processed during the statement period.|
|Credit Card Discounts||Visa and MasterCard merchant account service fees. This line item only appears if Bambora merchant account services are being used.
Volume – Total value of all your Visa and MasterCard transactions for the month.
Unit Cost – Merchant account discount rate (a percent fee applied to all credit card transactions).
Amount – Total due based on the set merchant account discount rate.
|Chargeback Fee||This line only shows if Bambora merchant account services are used. Chargeback fees are applied against transactions that were contested by a credit card owner. The total amount in this column is the per unit chargeback cost multiplied by the number of transactions that occurred during the month.|
|Subtotal||Total value of all fees accrued during the month, not including GST.|
|GST (Registration #)||Total GST applied to transaction fees. GST is only added to chargeback fees.|
|Total Fees||Total of all fees for the month including GST.|
|Prepaid Fees||This line only applies to merchants using Bamboramerchant accounts. Most merchants receive settlements several times a month. Bambora debits transaction fees at the time of settlement. Prepaid Fees indicate the total fees collected during regular settlement See the Settlement Summary report for a record of settlements as they occur.|
|Total Payable||Balance due on the account.|
|Net Sales Summary
Statement cut-off time is midnight Pacific Time. If your account is set to run in other time zones, you may see some transaction activity included on a statement, even when the transaction occurs in the following month.
|Card Type Sales||Visa, MasterCard, and American Express are listed on separate Sales lines to indicate the number, and total value of all approved transactions for each payment type. Other card types are combined and displayed in one line item called Other Sales.|
|Card Type Returns||The total number and amount value of all returned transactions are displayed on separate Return lines for Visa, MasterCard, and American Express. Other card types are combined and displayed in one line item called Other Returns.|
|Chargebacks||Number and amount value of any chargebacks that occurred.|
|Net Credit Card Sales||Separate line items showing the total credit card sales, net returns, and refunds.|
|Reserve/Deposit (Bambora-issued Merchant Accounts only)|
|Balance Forward||Total amount that Bambora held in a reserve account as of the previous statement period.|
|Reserves Collected||Amount collected and allocated to the reserve account during the current statement period.|
|Reserves Released||Amount released from the reserve account during the current statement period.|
|Reserve Balance||Amount currently held in a Bambora reserve account.|